Frequently asked questions
Common questions about ImpactEngine and our marketing services in Singapore. If your question is not listed, please contact us directly.
What type of agency is ImpactEngine?
ImpactEngine is a B2B performance marketing and campaign analytics agency at One-North / Fusionopolis, Singapore. We measure campaign impact with clarity — not life coaching, personal development, NGO consulting, or social impact investing. We serve business clients in Singapore and APAC.
Do you guarantee ROI or conversion rates?
No. Marketing outcomes vary by client, industry, budget, channel mix, and market conditions. We do not guarantee specific revenue, conversion rates, lead volumes, or ROI. Past case examples are illustrative and not promises of future performance. Campaign recommendations should be reviewed alongside your internal business goals and compliance requirements.
Who are your typical clients?
SMEs, scale-ups, retail and F&B brands, B2B professional services, and marketing teams needing external strategy support.
Where are you located?
Our registered office is at 1 Fusionopolis Place, #03-20, Galaxis, Singapore 138522 in One-North / Fusionopolis.
How do engagements start?
Submit the contact form or email us. We schedule a discovery call, then propose scoped work with clear deliverables and fees.
Do you handle personal data under PDPA?
Yes. We comply with the Personal Data Protection Act 2012. See our Privacy Policy for collection, use, retention, and your rights.
Can you work with regional brands entering Singapore?
Yes. We support APAC brands localising messaging and campaign direction for the Singapore market.
What is not in scope?
We do not offer financial advisory, academic ghostwriting, life coaching, crypto promotion, gambling marketing, or guaranteed outcome claims.
How long do projects typically run?
Strategy reviews may take 2–4 weeks. Campaign architecture projects often run 6–12 weeks. Retainers are month-to-month with agreed notice periods.
How do you report results?
We share metrics with context and limitations. Past case examples are illustrative, not promises of future performance.
What are your business hours?
Monday to Friday, 9:00–18:00 Singapore time. We respond to form submissions within two business days.
How can I exercise my PDPA rights?
Contact our Data Protection Officer at [email protected] with your request. We respond within 30 days where required by law.
What currencies do you invoice in?
We invoice in Singapore Dollars (SGD). GST applies where required for GST-registered services under our GST Reg No M901887452R.
Do you sign NDAs?
Yes. We routinely sign mutual NDAs before accessing confidential brand, customer, or campaign data during discovery and delivery.
Marketing outcomes vary by client, industry, budget, channel mix, and market conditions. We do not guarantee specific revenue, conversion rates, lead volumes, or ROI. Past case examples are illustrative and not promises of future performance. Campaign recommendations should be reviewed alongside your internal business goals and compliance requirements.